Now we’ve shown you around The Hoxton Hotel, here’s some things you need to know…
Check-in and Check-out
Check-in time is after 2pm, and check-out is 12:00 12 noon.
If you would like to stay in your room after 12 noon, the charge is just £5 per hour up until 4pm.
Full pre- payment on a credit or debit card is required at the time of booking. Corporate account reservations may be guaranteed with a credit or debit card and will not be charged at the time of booking.
If you intend to pay for someone’s stay and you will not be present at the point of check-in to show your payment card, for the protection of the card holder a completed Third Party Payment Form is required. This can be obtained by calling our reservations team on 0207 550 1000 or emailing firstname.lastname@example.org
Rooms cannot be transferred without prior notice. We are only able to check in guests who have booked and paid for the room online or via our reservations team.
We will ask for your credit card upon arrival for all bookings including Bedrooms, Meeting rooms and Day offices. We will always Pre Authorise the card to cover any incidentals and extras. We will release the Pre Authorisation upon check out.
Upon completion of your booking, you will receive an email containing your confirmation number. Please bring this confirmation number with you when you check in together with the payment card that you paid with as proof of identification.
Should a room have been booked in your name but you do not plan to stay, please advise us of the name of the occupant as soon as possible.
Subject to availability, changes to the travel dates of a pre-paid booking can be made by submitting our on-line form, plus a change fee of £15 and any rate difference.
If you are less than one day from your arrival date you can change your booking directly with the hotel until 16:00 4pm on the day of arrival by calling our reservations team on 020 7550 1000. After that time no changes can be made.
Cancellations and Non-arrivals
All pre-paid bookings are not refundable. Unfortunately, cancelling a booking, not arriving for a booked stay or the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled up until 16:00 4pm on the day of arrival. Cancellation after 4pm or failing to arrive for your stay will result in full prepayment for the first night's stay being will charged.
Room rates shown on our website are per room, per night and include Value Added Tax at the prevailing rate.
The majority of bedrooms have double beds. We have a limited number of twin rooms and a few accessible rooms.
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
We welcome guide dogs, however other pets are not allowed.
The Hoxton is 100% smoke-free. Smoking is not permitted in any part of the hotel. Should it be brought to our attention smoking has taken place, a cleaning fee of £200 will be assessed.
Your contract is with Hoxton Hotels (Shoreditch) Limited. Please read our terms and conditions carefully as you will be bound by them.
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