Terms & Conditions
Check-in / Check-out
Check-in time after 14:00 hours. Check-out time before 12:00 hours.
Late departure policy
Late departure fee at £5 per hour after 12 noon.
General
Your contract is with Willow Street Hotel Limited. Please read our terms and conditions carefully as you will be bound by them.
Reservations
All bookings will be charged to your credit or debit card at the time you make your booking, with the exception of corporate account reservations which must be guaranteed with a credit or debit card. Rooms will be held all night for arrival. When your booking is complete, you will be issued with a confirmation number. Please bring this confirmation number with you, together with proof of your identity, when you check-in. The persons named in a booking must be the persons who actually will be staying. Check-in will be denied to anyone not accompanied by the person named in the booking. Individual reservations for corporate accounts are subject to payment at the time of stay.
Changes
Changes are permitted for any bookings (except for those promotional rates booked during our £1 sale). All pre-paid bookings due to arrive more than one day from the arrival date can be amended by submitting our on-line form. Once we have received your on-line form we will amend the booking subject to the hotel having space for the new dates requested. We will then charge the card originally provided, our change fee of £15, and where applicable the rate difference between the old and the new rate. If the rates on the new dates requested are lower than originally booked you will only have to pay the change fee. However, you will not receive a refund. Within 24 hours of submitting the form we will then email you a revised confirmation, stating clearly all the changes made.
If you are less than one day from your arrival date you can change your booking directly with the hotel until 16:00 on the day of arrival by calling our reservations team on 020 7550 1000. After that time no changes can be made.
Cancellations and Non-arrivals
Once made, bookings are not refundable. Therefore (i) cancelling a booking, (ii) not arriving for a booked stay or (iii) the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled up until 16:00 on the day of arrival. After 16:00 or failing to arrive for your stay full prepayment for the first night's stay will be charged.
Price
Room rates shown on our website are per room, per night and include all taxes. Corporate account room rates agreed is confidential between the company and the hotel. VAT is excluded.
Room Types
Most rooms have double beds. We have a limited number of twin rooms and a few accessible rooms.
Damage
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Pets Policy
No pets, guide dogs allowed.
Limitation on Liability and Law
We make every effort to ensure that the material contained on our website is accurate, and all material is published in good faith, however Willow Street Hotel Limited does not warrant its accuracy. Willow Street Hotel Limited will not be liable for any direct, indirect or consequential losses or damages arising out of the use of this site or any errors, inaccuracies or omissions in the material or information provided. We will have no responsibility for any property left behind or damaged as a result of your stay. The laws of England and Wales apply to this website and to our terms and conditions. Court proceedings relating thereto may be commenced only in England and Wales. Nothing contained herein is intended to affect your rights under the laws of England and Wales.
Trade Marks
The material on The Hoxton's website is the copyright of Willow Street Hotel Limited. The material may not be re-produced, published, distributed, amended, downloaded or otherwise used unless you have obtained permission in writing from Willow Street Hotel Limited.
Privacy Policy and Data Protection
We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below.
Information Gathering and Disclosure Practices
When you first book with us you will be registered as a customer. We will retain all personal information you provide. We may need to pass this information on to other persons and it may also need to be provided to security and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries, including countries outside the European Union where controls on data protection may not be as strong as the legal requirements in the UK.
IP Address
We use your IP address to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential.
Registration
Our website's registration form requests users to give us security information and unique identifiers (such as your e-mail address). This information is used to contact customers when necessary and, if you opt in, to send you information about our company. We respect your right to choose whether you want to receive information, and we provide users with the facility to opt in or out of receiving future mailings.
Opt Out / Data Quality / Access
Our website provides you with the choice of opting in or out of receiving written promotional and marketing information. You can do this by selecting the appropriate opt in / opt out box when you submit your personal details.
Non-Disclosure to Third Parties
Unless we have your consent, we will not disclose your personal details to third parties. This is subject to the provision that we may disclose or transfer your data to data processors who are acting on our behalf within Willow Street Hotel Limited. We will not sell, rent or trade your personal information to others for marketing purposes without your consent.
Security of Your Information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.
Your Consent
By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Should we change our privacy policy we will post the changes on our website so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
Check-in time after 14:00 hours. Check-out time before 12:00 hours.
Late departure policy
Late departure fee at £5 per hour after 12 noon.
General
Your contract is with Willow Street Hotel Limited. Please read our terms and conditions carefully as you will be bound by them.
Reservations
All bookings will be charged to your credit or debit card at the time you make your booking, with the exception of corporate account reservations which must be guaranteed with a credit or debit card. Rooms will be held all night for arrival. When your booking is complete, you will be issued with a confirmation number. Please bring this confirmation number with you, together with proof of your identity, when you check-in. The persons named in a booking must be the persons who actually will be staying. Check-in will be denied to anyone not accompanied by the person named in the booking. Individual reservations for corporate accounts are subject to payment at the time of stay.
Changes
Changes are permitted for any bookings (except for those promotional rates booked during our £1 sale). All pre-paid bookings due to arrive more than one day from the arrival date can be amended by submitting our on-line form. Once we have received your on-line form we will amend the booking subject to the hotel having space for the new dates requested. We will then charge the card originally provided, our change fee of £15, and where applicable the rate difference between the old and the new rate. If the rates on the new dates requested are lower than originally booked you will only have to pay the change fee. However, you will not receive a refund. Within 24 hours of submitting the form we will then email you a revised confirmation, stating clearly all the changes made.
If you are less than one day from your arrival date you can change your booking directly with the hotel until 16:00 on the day of arrival by calling our reservations team on 020 7550 1000. After that time no changes can be made.
Cancellations and Non-arrivals
Once made, bookings are not refundable. Therefore (i) cancelling a booking, (ii) not arriving for a booked stay or (iii) the hotel's denial of check-in to a person not accompanied by the person named in the booking will not result in a refund.
Reservations made with a corporate account must be guaranteed with a credit or debit card at time of booking. Once confirmed your reservation may be cancelled up until 16:00 on the day of arrival. After 16:00 or failing to arrive for your stay full prepayment for the first night's stay will be charged.
Price
Room rates shown on our website are per room, per night and include all taxes. Corporate account room rates agreed is confidential between the company and the hotel. VAT is excluded.
Room Types
Most rooms have double beds. We have a limited number of twin rooms and a few accessible rooms.
Damage
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Pets Policy
No pets, guide dogs allowed.
Limitation on Liability and Law
We make every effort to ensure that the material contained on our website is accurate, and all material is published in good faith, however Willow Street Hotel Limited does not warrant its accuracy. Willow Street Hotel Limited will not be liable for any direct, indirect or consequential losses or damages arising out of the use of this site or any errors, inaccuracies or omissions in the material or information provided. We will have no responsibility for any property left behind or damaged as a result of your stay. The laws of England and Wales apply to this website and to our terms and conditions. Court proceedings relating thereto may be commenced only in England and Wales. Nothing contained herein is intended to affect your rights under the laws of England and Wales.
Trade Marks
The material on The Hoxton's website is the copyright of Willow Street Hotel Limited. The material may not be re-produced, published, distributed, amended, downloaded or otherwise used unless you have obtained permission in writing from Willow Street Hotel Limited.
Privacy Policy and Data Protection
We take our customers' privacy very seriously. We do not sell information about our customers to others. We share customer information only as described below.
Information Gathering and Disclosure Practices
When you first book with us you will be registered as a customer. We will retain all personal information you provide. We may need to pass this information on to other persons and it may also need to be provided to security and/or credit checking companies, credit card companies, government agencies and public authorities if so required or as required by law. This may involve sending your personal data between different countries, including countries outside the European Union where controls on data protection may not be as strong as the legal requirements in the UK.
IP Address
We use your IP address to help administer our website. Your IP address is also used to help identify you. We take great care to ensure this information remains confidential.
Registration
Our website's registration form requests users to give us security information and unique identifiers (such as your e-mail address). This information is used to contact customers when necessary and, if you opt in, to send you information about our company. We respect your right to choose whether you want to receive information, and we provide users with the facility to opt in or out of receiving future mailings.
Opt Out / Data Quality / Access
Our website provides you with the choice of opting in or out of receiving written promotional and marketing information. You can do this by selecting the appropriate opt in / opt out box when you submit your personal details.
Non-Disclosure to Third Parties
Unless we have your consent, we will not disclose your personal details to third parties. This is subject to the provision that we may disclose or transfer your data to data processors who are acting on our behalf within Willow Street Hotel Limited. We will not sell, rent or trade your personal information to others for marketing purposes without your consent.
Security of Your Information
We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information.
Your Consent
By using our website, you consent to the collection, storage and processing of your personal information by us in to the manner set out in this privacy policy. Should we change our privacy policy we will post the changes on our website so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.
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